Privacy Policy
Therese Cairns ("Lennox Head Luxury Homes and Beach Shacks") operates lennoxheadluxuryhomes.com.au and may operate other websites. It is our policy to respect your privacy regarding any information we may collect while operating our websites.
Revised Feb 2026
TBVM Pty Ltd
ABN: 70 579 215 064
Trading as: Lennox Head Luxury Homes & Beach Shacks
Website: lennoxheadluxuryhomes.com.au
Address: 77–83 Ballina St, Lennox Head NSW 2478
Phone: 02 7232 1111
Email: manager@lennoxheadluxuryhomes.com.au
Licencee: Therese Cairns, Licence No. 20245322
TBVM Pty Ltd, represented by Therese Cairns (“Lennox Head Luxury Homes & Beach Shacks”), respects your privacy and is committed to protecting the personal information of our clients, tenants, landlords, guests, and website visitors. This Privacy Policy explains how we collect, store, use, and disclose personal information, as well as your rights.
1. Information We Collect
We may collect personal information in the course of providing our services, including for holiday rentals, permanent rentals, tenancy applications, and landlord services. This may include:
- Name, email, phone number, postal address
- Identification (date of birth, passport, driver’s license)
- Payment information (credit/debit card or bank details)
- Booking or lease details, property preferences, and rental history
- Landlord information, including property ownership and bank details for rental payments
- IP addresses, browser type, referring pages, and website behaviour
- Reviews, feedback, and social media interactions
Additional website information:
- For logged-in users and blog commenters, we may collect IP addresses
- Commenter email addresses are visible and disclosed to site administrators
- Aggregated statistics about website usage may be collected and shared publicly, without identifying individuals
Refusing to provide personal information may limit your ability to access certain features, services, or make bookings.
2. How We Collect Information
We collect information:
- Directly from you when you book, apply for tenancy, engage in property management services, leave reviews, or contact us
- Automatically via our websites through cookies and similar technologies
- From third parties, including payment providers, online travel agents, booking platforms, or publicly available sources
All information is stored securely on our servers and, where applicable, with trusted third-party service providers. Some of our employees, contractors, or service providers may be located outside Australia; by using our services or websites, you consent to the transfer of your information.
3. Why We Collect Personal Information
We collect personal information to:
- Provide and manage holiday and permanent rental services
- Process tenancy applications and lease agreements
- Manage bookings, payments, and rental properties
- Communicate with tenants, landlords, and guests about services, bookings, updates, or promotions
- Manage reviews, feedback, and social media interactions
- Analyse aggregated statistics to improve our websites and services
- Comply with legal obligations, including tenancy, privacy, and safety requirements
- Protect our property, rights, and customers’ safety
4. How We Use and Disclose Personal Information
We may use and disclose personal information to:
- Employees, contractors, or affiliated organisations who need it to perform services on our behalf
- Regulatory authorities or law enforcement when required by law
- Third-party partners and booking platforms, including online travel agents, for the purpose of processing bookings, tenancy applications, or rental services
- Payment providers and social media service providers as required to deliver our services
We do not sell or rent your personal information. Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
5. Access and Correction
You have the right to access personal information we hold about you and request corrections to ensure it is accurate, complete, and up to date.
To exercise these rights, please contact:
Therese Cairns
Email: manager@lennoxheadluxuryhomes.com.au
Phone: 02 7232 1111
Address: 77–83 Ballina St, Lennox Head NSW 2478
Verification of identity may be required.
6. Complaints About Handling of Personal Information
If you believe your personal information has been mishandled, you may lodge a complaint by contacting:
Therese Cairns
Email: manager@lennoxheadluxuryhomes.com.au
Phone: 02 7232 1111
Address: 77–83 Ballina St, Lennox Head NSW 2478
We will acknowledge receipt of your complaint, investigate promptly, and respond in writing. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
7. Cookies and Website Tracking
We use cookies to improve website functionality, analyse traffic, and remember preferences. Disabling cookies may affect website functionality.
8. Emails to Registered Users
Registered users may receive occasional emails about new features, requests for feedback, or updates. You may unsubscribe from these emails at any time.